Salon policies
A few simple guidelines that keep every appointment running smoothly and every guest treated fairly. If anything here is unclear, please call us — we're glad to explain.
Owner action required — this page is a template. The sections below are drafted in the salon's voice, but every specific number, window, and rule is a placeholder shown in [brackets]. Nothing here is enforceable until DeLana's confirms it reflects what the salon actually practices. Please review each section, replace the bracketed placeholders with real values, and remove the “Owner to confirm” notes before this page goes live.
Booking & confirmation
Appointments can be booked by phone at (910) 754-7234 or by sending an appointment request. We'll confirm your service, stylist, date, and time before your visit. If you booked a request online, consider it confirmed only once a team member has replied.
Owner to confirm: preferred booking method(s), whether a confirmation call/text is sent, and how far in advance guests should book. Replace: [how we confirm appointments].
Deposits
Some longer color and specialty services may require a deposit to hold the appointment. Any deposit is applied to the cost of your service.
Owner to confirm: whether deposits are taken, for which services, and the amount. Replace: [deposit amount or percentage] and [which services require a deposit], or state clearly that no deposit is required.
Cancellations
If you need to cancel, please let us know as early as you can so we can offer the time to another guest. We ask for at least [cancellation notice window, e.g. 24 or 48 hours] notice.
Owner to confirm: the required cancellation window and any fee. Replace: [cancellation notice window] and [cancellation fee, if any].
Rescheduling
Need a different day or time? Just call and we'll find a new slot that works. We ask for [rescheduling notice window] notice where possible so your stylist's day stays on track.
Owner to confirm: rescheduling notice and whether a deposit carries over. Replace: [rescheduling notice window].
No-shows
A no-show is a missed appointment with no notice. Because a reserved chair means turning away other guests, repeated no-shows may affect future booking.
Owner to confirm: the no-show policy and any fee. Replace: [no-show fee or consequence]. Do not publish a fee the salon does not actually charge.
Late arrivals
If you're running late, please call ahead. We'll always try to complete your full service, but if you arrive more than [late-arrival grace period] late we may need to shorten the service or reschedule so the guests after you aren't delayed.
Owner to confirm: the grace period and how late arrivals are handled. Replace: [late-arrival grace period].
Service changes
Changed your mind about your service? Let your stylist know at check-in. Larger changes (for example, adding color or a full highlight) may need more time than was reserved, so we may suggest booking a follow-up appointment.
Owner to confirm: how same-day service changes are handled.
Corrective services & redo window
Your happiness matters to us. If something isn't right with a service, contact us within [redo window, e.g. 7 days] and we'll take a look and make it right where the issue is with our work. Changes of mind or a new look are treated as a new appointment.
Owner to confirm: the redo window, what qualifies, and whether redos are free. Replace: [redo window] and [redo terms].
Refunds & retail returns
Because salon services are personalized and performed by hand, service fees are generally non-refundable — instead we'll work with you on a redo (see above). Unopened retail products may be returned within [retail return window].
Owner to confirm: the salon's true refund stance and retail return window. Replace: [retail return window] and [refund terms].
Children & extra guests
We love our younger guests and families. For everyone's safety and comfort, we ask that children not receiving a service be supervised at all times, and that you let us know in advance if you'll be bringing extra guests so we can plan seating.
Owner to confirm: any specific rules on unattended children or guest limits. Replace: [children/guest specifics].
Pets & service animals
Service animals are always welcome. For sanitation reasons we're generally unable to accommodate pets in the service area.
Owner to confirm: the salon's pet policy. Replace: [pet policy].
Illness
If you're feeling unwell on the day of your appointment, please call to reschedule — no penalty. It keeps our team and other guests healthy, and we'll happily find you a new time.
Owner to confirm: whether illness cancellations are exempt from any cancellation fee.
Chemical-service safety & patch tests
For color, lightening, and perm services, your stylist reviews your hair's history and condition first. A patch test or strand test may be recommended, especially for new guests or sensitive skin. Please tell us about allergies, medications, or scalp conditions before we begin.
Owner to confirm: when a patch test is required and any lead time needed. Replace: [patch-test policy].
Personal belongings
Please keep your valuables with you. The salon isn't able to be responsible for lost or damaged personal items.
Owner to confirm: wording preference for the belongings disclaimer.
Photography
We love showing off great results. We'll always ask your permission before taking or sharing any photo of your hair, and you're free to say no.
Owner to confirm: how photo consent is collected and stored.
Payment methods
We accept [list accepted payment methods, e.g. cash, Visa, Mastercard, etc.]. Please ask when you book if you'd like to confirm what we take.
Owner to confirm: exact accepted payment methods and whether tips can be added to card. Replace: [accepted payment methods].
Gift cards
Gift cards make an easy present and can be used toward services. Ask us in the salon or by phone about buying one.
Owner to confirm: gift-card system, expiration terms, and whether cards can be bought online. Replace: [gift-card terms].
Promotions
From time to time we run seasonal offers. Unless stated otherwise, promotions can't be combined and apply only during the dates advertised.
Owner to confirm: standard promotion terms.
Accessibility accommodations
We want every guest to feel comfortable. If you need an accommodation for your visit, please call ahead at (910) 754-7234 and we'll do our best to help.
Owner to confirm: specific accessibility features of the salon (entrance, restroom, parking) before making any accessibility claim on the site.
Inclement weather
If severe weather affects our hours, we'll reach out to reschedule affected appointments — no cancellation penalty for weather closures.
Owner to confirm: how weather closures are communicated.
Questions about any of this? Call the salon at (910) 754-7234 or see our FAQ. Ready to come in? Request an appointment.
Have a question before you book?
We're happy to talk it through. Give us a call and we'll help you plan the right appointment.